Choosing which service is right for you at a given time may not always be easy – often you have more than one option.
Remember that self care is often an option too, which means keeping fit and healthy, understanding when you can look after yourself, when a pharmacist can help and when to get advice from your GP or another health professional.
Use the checklist below if you need to access a health service but you're not sure where to start:
Call NHS 111 if you urgently need medical help or advice but it's not a life-threatening situation. You can also call NHS 111 if you're not sure which NHS service you need.
Call 999 if someone is seriously ill or injured and their life is at risk.
Ask your local pharmacist for advice – your pharmacist can give you advice for many common minor illnesses, such as diarrhoea, minor infections, headache, travel advice or sore throats.
Make an appointment with your GP if you are feeling unwell and it is not an emergency.