GP Extended Hours and GP Out of Hours

The GP Out of Hours service

The GP Out of Hours service, which provides care to those who need urgent medical assistance is available at all times outside core GP hours and is available 24 hours at weekends. Please call 111 to access the service.

Please note that all calls are free to 111 from both landlines and mobiles. Patients’ initial calls will be taken by a 111 call operator using NHS Pathways. In some cases the appropriate 111 clinician may give advice.

If the patient is assessed by 111 to have an urgent medical need, a GP Out of Hours Service nurse or doctor will ring the patient back. If necessary, an appointment will be made at an Out of Hours clinic.

GP Extended Hours service

The GP Extended Hours service is designed to provide patients with appointments outside core general practice hours for routine care and is available:
• Monday to Friday: 6.30pm – 9.30pm
• Saturdays & Sundays: 9am – 6pm
• Bank Holidays: 9am – 2pm

The service is available at the following bases at different times during the week:
• The 1829 Building at Countess of Chester Health Park
• Ellesmere Port Hospital
• Tarporley War Memorial Hospital
• Neston Surgery
• Helsby Health Centre
• Laurel Bank Surgery in Malpas.

Patients will be given an appointment at the most convenient location for them. Please note this is not a drop-in service and appointment times and availability may vary.

Appointments for routine care can be booked up to 2 weeks in advance at the GP extended hours service by calling 0300 123 7740 Option 3.

The service is delivered by Cheshire & Wirral Partnership NHS Foundation Trust and the call centre is operational from 8am to 8pm, seven days a week.

Patients can also book appointments at Extended Hours by ringing their own GP practice.