GP Patient Survey 2017

The results of the GP Patient Survey 2017 show that GP practices in West Cheshire are outperforming scores of practices across the country.

The annual GP Patient Survey, published by Ipsos MORI on behalf of NHS England, is an independent survey sent to more than million people across the UK.

It measures patient experience in primary care across a range of topics, including:

  • Making appointments
  • Waiting times
  • Perceptions of care
  • Practice opening hours
  • Out-of-hours services

West Cheshire GP practices scored above the national average on overall patient experience of GP services and on other key measures such as the convenience of appointments and the overall experience of making an appointment.

Local practices also outstripped the national average on waiting times and patient confidence and trust in local GPs and nurses.

Awareness of online repeat prescribing and online access to medical records was also above the national average while patient satisfaction about the speed of care in Out of Hours (72%) was comfortably higher than the national average of just 61%. The overall patient experience in Out of Hours was above average too.

Among the primary care improvements currently being implemented in West Cheshire are the addition of more patient services in Extended Hours and a wider roll-out of the eConsult online consultation and triage tool.

Dr Chris Ritchieson, GP and Clinical Chair of NHS West Cheshire Clinical Commissioning Group, praised the hard work of local GP practices.

“I am still a regular GP and recognise the pressure that primary care is currently under,” he said. “But the results of the GP Patient Survey 2017 are a timely reminder that the hard work and commitment of local GP practices to delivering better patient care and better access does not go unnoticed.

“For some people, getting an appointment with a GP can be an issue and there is still more work to be done. But these results indicate that we are getting it right more often than not and that the changes we are introducing are having a positive impact for patients.”

Find out how your GP practice fared here:

Date added: 17/07/2017

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