Have Your Say

No decision about me, without meWe want you to have the opportunity to be fully involved in our decision-making as we further embed the ethos of ‘no decision about me, without me’.

We do this in the following ways:

  • Asking you what you think about local health services
  • Listening to what you think works well, and what doesn’t
  • Informing you about current developments
  • Involving you in the decisions we have to make
  • Showing you how your views have helped shape local health services
  • Listening and learning about your own experiences as a patient or a care

There are lots of ways in which you can become involved, for more information please browse the options below:

Write to us at: West Cheshire Clinical Commissioning Group
                         1829 Building,
                         Countess of Chester Health Park,
                         Liverpool Road,
                         Chester,
                         Cheshire
                         CH2 1HJ

Telephone: 01244 650 300

Email: enquiries.wcheshireccg@nhs.net

Social media: @WestCheshireCCG

Ideas: Have you got an idea about setting up a new service or changing an existing one? No matter how big or small tell us now by clicking here.

Once you’ve shared your idea with us, we will look at it closely and give it our full consideration. This typically involves assessing the benefits to patients and any costs involved.

We want to encourage ideas from everyone to help us improve healthcare in West Cheshire.

Meetings in public: Find out more about our meetings in public.

Become a patient representative: Find out how to become a patient representative.

Patient forums: Find out more about our patient forums.

Respond to public consultations: Find out more about our public consultations.

Patient Advice and Liaison Service: The NHS is huge. It can be complicated. That’s when patients need a helping hand – someone who knows how local services fit together.

  • Are you confused or puzzled by something the NHS is doing?
  • Do you have a practical problem that needs sorting out?
  • Do you want to raise a concern, complaint or compliment?

Our Patient Advice and Liaison Service (PALS) can:

  • Listen to your concerns
  • Help you overcome problems
  • Make sure your experience helps us make local health services even better

Rest assured – your query will be dealt with sensitively and in confidence.

You can contact PALS via:

Telephone: 0800 132996 (West Cheshire Clinical Commissioning Group)

E-mail: enquiries.wcheshireccg@nhs.net

Post:    The Patient Experience Manager
             FREEPOST (CS 1528)
             1829 Building
             The Countess of Chester Health Park
             Liverpool Road
             Chester
             CH2 1HJ

Countess of Chester NHS Foundation Trust Patient Advice and Liaison Service: 01244 366066

Cheshire and Wirral Partnership Patient Advice and Liaison Service: 01244 375165