Listening to You

We want you to have the opportunity to be fully involved in the decisions we take to ensure that the idea of ‘no decision about me, without me’ becomes the basis for the way we work.

No decision about me, without me

We do this in the following ways:

  • Asking you what you think about local health services
  • Listening to what you think works well, and what doesn’t
  • Informing you about current developments
  • Involving you in the decisions we have to make
  • Showing you how your views have helped shape local health services
  • Listening and learning about your own experiences as a patient or a carer

Would you benefit from receiving information from us in an alternative format?

NHS West Cheshire Clinical Commissioning Group is committed to meeting NHS England’s Accessible Information Standard.

Put simply, this means we will:

  • Ask if you have any communication needs
  • Record those needs in a clear way
  • Highlight them in our record of the correspondence
  • Share your needs with appropriate organisations
  • Act to make sure you receive the information you need in a format you can understand

Links

Accessible Information Standard

Patient and public participation in commissioning health care: Statutory guidance for clinical commissioning groups and NHS England

You Said, We Did Framework

Communications and Engagement Strategy 2017-19 (March 2018 update)

Communications and Engagement Annual Report 2016-17