A Minor Ailment Service at your Community Pharmacy



What is the Pharmacy First service?

Your local pharmacy can offer health care advice and treatment for you and your family for many minor health conditions, at a time that suits you.

Under our 'Pharmacy First' service the pharmacist can provide advice and treatment for certain conditions which you normally might want to discuss with your GP. 

How does it work?

You don’t have to make an appointment; it will save you time as you won’t need to visit your GP to simply get a prescription.

Watch the video  to learn more about the minor ailment service.

Visit your local pharmacy and ask at the counter if the 'Pharmacy First' service is available.

Consultations are always free, you will be given advice and if necessary medicine(s) will be supplied to treat your symptoms.

If you don’t pay for prescriptions from your doctor, then any medicine supplied to you from the pharmacy will also be free of charge.

If you normally pay for your prescriptions, then the standard prescription fee will be charged.

However, in many cases the medicines supplied will be cheaper to buy over the counter. The pharmacy will advise you of this.

You will need to register onto the scheme the first time you use it. 

How do I register?

  • You can register for the service at a pharmacy of your choice.
  • Your pharmacy will ask you for some details - your name, date of birth, GP practice and postcode. The pharmacy will also check whether you pay for your prescriptions.
  • If you don’t pay for your prescriptions you will be asked for proof of exemption, for example your maternity or medical exemption certificate or HC2 certificate.
  • Once registered you can visit any pharmacy in West Cheshire  

 Do all pharmacies provide this service?

The majority of local pharmacies across West Cheshire offer this service.


What does the service offer?

Prescription only medicines offered by a limited number of pharmacies. Patients receive a consultation, advice and a supply of medicine for the following conditions:

  • Cystitis in women (Aged 18-65)
  • Conjunctivitis
  • Thrush in infants
  • Impetigo (Aged 1 years and over)  

If your pharmacist feels that it is better for you to see your GP or feels that you need a medicine that is not available under the service then they may refer you directly or tell you to make an appointment with your GP.

How do I find out if the service is suitable for me?

Speak to your pharmacy for more information and advice.

You may be offered the option of using the Pharmacy First service by other health care professionals when they feel it is appropriate rather than waiting for an appointment with your GP. 

Can I still see my GP

Yes you can still make an appointment to see your GP if you feel this is more suitable.  

Download the information leaflet